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Policies

Our Quality and Complaint Policy
To maximize member satisfaction by providing uninterrupted, timely, and effective services in compliance with legislation, with the participation of management and staff,
To adopt a risk-based thinking approach, periodically and systematically evaluate risks, and take necessary precautions when needed,
To create a quality awareness that enables all our personnel to become more competent and utilize their skills at the highest level,
To maintain trust-based cooperation with all our stakeholders,
To continuously improve our Quality Management System through regular reviews,
To invest in health as a stock exchange aware of its social responsibility.

Our Code of Ethics
To act with honesty and impartiality in all activities,
To conduct mutual and member relations in a respectful manner that fosters trust and reputation,
To use our resources in the most efficient way,
To act with a sense of duty and responsibility toward our members and society, and to ensure that all decisions are made consistently, accurately, and timely,
To provide equal opportunities to all stakeholders in recruitment, personal development, and all activities carried out,
To respect confidentiality regarding corporate and personal information during and after employment,
To act in accordance with the mission and values of our stock exchange in all services and activities.

Our Member Relations Policy
To clearly focus on member needs in all our activities, identify their expectations accurately, analyze them correctly, and meet them,
To carry out all processes and activities in a way that meets member requests and expectations,
To keep member-related studies continuously updated and strengthen member relations by ensuring their participation in stock exchange activities,
To safeguard the confidentiality of member information,
To conduct regular member visits to monitor member needs and expectations with our member-oriented management approach.

Our Financial Policy
To plan our activities in a way that increases our income and secures the resources our stock exchange needs under the best conditions,
To use our current resources to support the economic development of our district and contribute to employment,
To assess our financial risks and take preventive measures against them,
To adopt the principles of efficiency, thriftiness, transparency, fairness, accuracy, and timely information in collecting revenues and making expenditures,
To carry out our activities in line with our Strategic Plan and Annual Business Plan objectives within the scope of our annual operating budget.

Our Communication Policy
To provide our members with accurate and up-to-date information/news they need in their commercial lives in an active and effective manner,
To use all communication tools required by technology in a clear and sustainable manner with both internal and external stakeholders, including written and visual media,
To ensure the regular and two-way sharing of up-to-date information at the right time and place,
To follow innovations in communication tools to provide fast, accurate, and effective information,
To determine communication methods in line with members’ preferences and use communication resources efficiently,
To respect privacy and confidentiality in all communication.

Our Information Technology Policy
To meet the confidentiality, integrity, and availability needs of our organization’s information assets,
To reduce information security risks to an acceptable level within our stock exchange,
To continuously review information security risks and take precautions for risks that exceed acceptable levels,
To raise awareness of information security among our personnel, comply with legal requirements in all our activities, and continuously improve our system.

Our Human Resources Policy
To include our employees in our processes through a transparent, equal, and participatory management approach,
To adopt a member-focused approach in our activities and ensure that each employee becomes a value-creating individual under a development-oriented understanding,
To practice the principle of “the right person for the right job and the right job for the right person”,
To enhance the knowledge, skills, and interpersonal competencies of our employees,
To create an institutional culture that reflects the spirit of EREĞLİ COMMODITY EXCHANGE.

Our Social Responsibility Policy
Within the framework of applicable laws and regulations;
To act with environmental awareness and take into account the needs and expectations of our region,
To contribute to the material and moral enrichment of our region through social investments and by supporting cultural and artistic activities.

Our Core Values
Honesty, Reliability, Transparency
Innovation, Creativity, and Openness to Change
Efficiency and Effectiveness
Quality and Result Orientation
Employee and Member Satisfaction
Teamwork
Continuous Improvement
High-Quality Service
Social Responsibility
Cooperation with Stakeholders
Management Based on Processes and Data